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Your terms and conditions of use

Welcome to our shop! If you visit our shop it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements. Nowadays it is very important to care about the information because we are living in the informational society and you can't underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our store. We are giving you a full access to different types of information concerning your account.


 

Statutory Rights

Please note, the following Terms and Conditions do not affect your statutory rights as a consumer.

Private Policy

Una Luna recognises the concern of our customers regarding privacy of information. We are committed to protecting your privacy and we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

Una Luna needs to collect and use certain types of information about the Individuals or Service Users who come into contact with us in order to carry on our work. This personal information is collected and dealt with appropriately whether is collected on paper, stored in a computer database, or recorded on other material and there are safeguards to ensure this under the Data Protection Act 1998.

Information and records relating to service users will be stored securely and will only be accessible to authorised staff.

Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

This information will not be distributed to any other company.

If you have any questions/comments about privacy, you should email us at maria@unalunabooks.com

Limitations and Copywrite

This website must not be used for any other purpose than searching for an item or placing an order with us.

It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.

Please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law. In all cases, we mention the author and the source of the picture or illustration. However, if you happen to notice that we overlooked anything or that the license of a particular picture has changed, please let us know. Besides, all pictures can be withdrawn from the website if the author demands it. Should the case arise, please contact us: maria@unalunabooks.com

Order information

We display all prices for the products, delivery, and other services clearly on the website.

Subject to errors, all the information and prices on this website are correct at time of order.

Payment

Unless by prior arrangement, no goods will be transferred until paid for in full.

Return and Refund Policy

You can return the goods supplied at any time up to seven working days after the day of delivery of your order. To do this, please e-mail or write to us. A full refund will be given for the returned items (including original postage costs), providing they are in their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will be at your own cost.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed. If an item is faulty or if we have made a mistake we will be happy to offer a refund, an exchange or a credit note.

We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us within 14 days of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you receive Please contact us for details.

Disclaimer

Sometimes this website may be unavailable as we perform maintenance work. We aim to minimise such downtime, but cannot guarantee that the site will be available at any given time.

To the full extent permitted by law, you agree that this company, nor its directors, partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.

We do not accept any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims, from the use of this site. However, we do not limit our liability for death or personal injury, if it arises as a result of our negligence.

Acceptance

There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.

General

These Terms and Conditions shall be governed by and construed in accordance with Scottish law, and the Scottish courts shall have jurisdiction to resolve any disputes between us.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.